Terms of service

The service

Hena lets businesses manage conversations with their customers across messaging channels. Hena is in early access: features are added over time, some channels are not available yet, and the service may change or be briefly unavailable while we improve it.

Your account

Give accurate information, keep your password private, and tell us at hello@henachat.com if you think someone else has used your account.

The owner of an organization is responsible for the people they invite and for what is done through the organization's account.

Acceptable use

You must follow the law and the rules of each channel you use, including the WhatsApp Business Messaging Policy, Meta's Commerce Policy and Platform Terms, and the email and SMS rules of the countries you send to.

Message only people who agreed to hear from you, honour opt-outs, and do not send spam, misleading content, or anything illegal or harmful. Do not try to break, overload or get around the security of the service.

Your content

You keep ownership of the content and data you bring to Hena. You allow us to store, process and transmit it only as needed to provide the service to you, as described in our privacy policy.

Channels run by others

WhatsApp, Instagram, Messenger and the email and SMS networks are run by other companies. They may change their rules, prices or availability, or restrict an account, and these decisions are outside our control. Their charges for messages may apply in addition to Hena's prices.

Prices

Hena is free during early access. Before we start charging, we will publish our prices and give account owners notice, and you can choose whether to continue.

Suspension and closing an account

You can stop using Hena and ask us to close your account at any time. We may suspend or close an account that breaks these terms or puts the service, other customers or the channels at risk; where we can, we will tell you first and explain why.

No warranty

The service is provided as it is and as available. To the extent the law allows, we do not promise that it will be uninterrupted or free of errors.

Limitation of liability

To the extent the law allows, Hena is not liable for indirect or consequential losses, such as lost profits or lost data, and our total liability is limited to the amount you paid us in the 12 months before the claim.

Changes to these terms

We may update these terms. We will change the date at the top and tell account owners by email before important changes take effect.