Building now
WhatsApp for your whole team
Connect your WhatsApp Business number through Meta's official sign-up, answer customers together, and send approved messages at the right time.
Create your account- Hi, when will order 4521 arrive?
- Hi Sara, your order left for delivery today and will reach you before 6 pm.
- Great, thank you!
What you can do
- Shared inbox
- Every chat on your number in one list, with assignment, notes and saved replies.
- Templates
- Create message templates, follow Meta's approval, and see each template's quality.
- Campaigns
- Send to the customers who agreed to hear from you, with the cost shown before you start.
- Auto replies and assistant
- Answer common questions any time, and hand over to your team when a person is needed.
The channel's rules, handled for you
Every platform has limits. Hena checks them before a message leaves, so you are not surprised by a failed send.
- Free-form replies only within 24 hours of the customer's last message; after that, an approved template.
- Marketing, utility and authentication templates are priced differently; Hena shows the price before sending.
- Templates with poor quality can be paused by Meta; Hena warns you and stops campaigns that use them.
- Media files from customers are saved right away, because WhatsApp's download links expire within minutes.
The customer sends a message
Any reply
From 0 to 24 hours
Approved template only
After 24 hours
Every new message from the customer opens the window again. Hena shows how much time is left on each conversation.
Questions
Do I need a new number?
You need a number that is not active on another WhatsApp Business API provider. We will guide you through Meta's sign-up when WhatsApp opens.
Who pays Meta's message fees?
Meta charges for some message types. Hena shows the charge before you send; the billing details will be published with our prices.
Is my number safe from bans?
Hena uses only the official API. Bans usually come from sending to people who did not agree, so Hena asks for consent and blocks opted-out contacts.
Be one of the first businesses on Hena
Create an account now and we will invite you to each channel as it opens.