Delete your data

If you have a Hena account

Email hello@henachat.com from the address you signed up with, with the subject "Delete my data", and say whether you want your own account deleted or your whole organization's data.

We confirm the request by email, delete the data within 30 days, and write back when it is done. Data leaves our backups within a further 30 days.

If you connected Facebook, Instagram, Messenger or WhatsApp

To stop Hena's access, remove Hena from your Facebook settings under Business integrations, or from your Instagram settings under Apps and websites, or disconnect the channel inside Hena.

Removing access stops new data from reaching us. To delete the data we already received, send the request described above.

If you are a customer of a business that uses Hena

Your conversations with a business belong to that business, so please ask it to delete them. You can also write to hello@henachat.com; we will pass your request to the business and help it act on it.

What is deleted

Messages, attachments, contacts, connected channel details and access tokens, team members and settings. We keep only what the law requires, such as billing records, and only for as long as it requires.